Popular Questions

Instead of having our customers get frustrated on a call to a call centre, and have them wait for who knows how long.

They can click on "Chat?" and start talking to a Ninja.

Its as easy as chatting to your friends on whatsapp or bbm. At this time Live Assist is only available on pickup and delivery days, Weekdays 6PM to 9PM, Weekends 9AM - 12PM.

As demand increases we will start adding extra support hours. For queries at any other hour you can still contact us by email. help@getneat.co.za!

If this answer was not helpful, mail us with your questions. Send mail to help@getneat.co.za!

GetNeat is currently available in select neighbourhoods in Cape Town. We are currently operating in Cape Town CBD.

If this answer was not helpful, mail us with your questions. Send mail to help@getneat.co.za!

Our Ninja picks up your laundry and dry cleaning.

  • After you have placed an order one of our background checked Ninja's arrives in the 1 hour slot you have specified.
  • Separate your clothes into separate groups:
    • a.) Dry cleaning
    • b.) Wash and iron
    • c.) Wash and fold
    • d.) Stained items
  • Our Ninja will put these into seperate bags for transport to one of our Cape Town laundry services or dry cleaning services.
  • If you have any special instructions, use the provided area in the order form or let your Ninja know.

GetNeat takes care of your clothes.

  • We work with only the best Cape Town Laundry and dry cleaning service providers.
  • We have built in multiple layers of inspection to ensure high-quality.
  • Our Cape Town laundry service providers will split your washing, to make certain we do not have any colour runs.
  • There is no extra charge for split loads.

A lanudry linja delivers your clean clothes.

  • Wash & Fold is delivered to you in 48 hours
  • You can now pay your invoice with cash or with the super convenient SnapScan App. SnapScan?
  • After payment you can rate our service

If this answer was not helpful, mail us with your questions. Send mail to help@getneat.co.za!

A friendly Ninja will pickup and deliver your laundry. All of our employees have been background checked. Login to our mobile web app to see who will be picking up your laundry.

If this answer was not helpful, mail us with your questions. Send mail to help@getneat.co.za!

Our Cape Town Laundry and dry cleaning service providers will be used to clean your laundry.

If this answer was not helpful, mail us with your questions. Send mail to help@getneat.co.za!

Cleaning older items is always risky as fabric degrades with time and can be damaged in the process of cleaning. Please inform us when you have older items in your basket, this will allow us to advise you on the cleaning process. In some cases, we will not wash the items to protect against damage.

If this answer was not helpful, mail us with your questions. Send mail to help@getneat.co.za!

We don't want to ruin your clothes, therefore we have a policy of splitting lights and darks. As the customer you can request that the loads are not split, but in that case we cannot be held responsible for colour runs which will damage your clothes.

If this answer was not helpful, mail us with your questions. Send mail to help@getneat.co.za!