Dry Cleaning Questions

Dry cleaning is a safe way to clean clothes without using water. The cleaning process uses non-aqueous chemicals to safely clean garments of dirt and odours without risking any damage to delicate materials.

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Any items made of natural fibres (e.g. silk, wool, etc.) are best cared for through dry cleaning. These natural fibres can react adversely when exposed to water - the natural fibres become rigid, causing the fabric to shrink, distort, and lose their colour. Dry Cleaning keeps delicate items soft in texture and vibrant in colour.

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Dry cleaning has many benefits beyond the simple chemistry between the cleaning agents and the fabrics. One of the most important steps in the cleaning process is called “pre-spotting,” in which an experienced cleaner will treat stains based on the source and fabric type. The drying process is also safer for the clothes, leading to less wear and increased longevity of your clothes.

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Dry Cleaning is the use of non-water based solvents to clean clothing. Clothes that emerge from the dry cleaning process dry, and then undergo machine or hand pressing. Launder & Press differs from Dry Cleaning in that the washing process uses a commercial-grade washing machine that uses water and detergent to clean. All garments emerge from the washing machine damp, and then are individual dried and pressed.

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Yes, but there are some inherent risks to the attached sequins and ornaments due to the mechanical action of the cleaning process. We take full precaution to protect all sequined or ornamented garments, including turning them inside out and putting them in protective mesh bags so they don’t tangle with other garments. However, we ask that you give us your approval before proceeding, which can cause the cleaning process to be delayed by a few days. If you would like to provide a permanent preference to clean all items with sequins or ornaments, regardless of risk, please let us know at help@getneat.co.za and we will make a note on your account.

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All of Neat’s dry cleaning partners use environmentally friendly cleaning processes. Environmentally-friendly dry cleaning typically refers to a process that does not involve the use of any chemicals that are known carcinogens. Historically, the most widely used chemical was perchloroethylene (“perc”), but recently this chemical is being phased out of the industry, and Neat does not partner with any cleaning partners that use perc.

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Starch is something that can be added to the cleaning process for cotton dress shirts to give them a crisper look and feel. The starch binds to the fibres and helps them keep their shape better through wear. The more starch that is applied, the crisper the hold will be. Starch level is a personal preference, and you can set your desired starch levels for shirts from your account page.

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